CallRescue

Binding contract — not 911

CallRescue LLC Terms of Service & Service Description — v2.0

This page is the same agreement presented at checkout. It is CallRescue LLC's standard terms, not legal advice to you. Have your attorney review it before you sign.

Effective date: August 19, 2026 Governing law: State of New Jersey Parties: CallRescue LLC, a New Jersey limited liability company ("CallRescue," "we," "us") and the business identified in this onboarding form ("Customer," "you"). THESE TERMS ARE A BINDING CONTRACT. BY CHECKING THE ACKNOWLEDGEMENTS BELOW AND COMPLETING PAYMENT, YOU AGREE ON BEHALF OF THE CUSTOMER. IF YOU ARE NOT AUTHORIZED TO BIND THE CUSTOMER, DO NOT CONTINUE. THIS DOCUMENT IS NOT LEGAL ADVICE TO YOU. IT IS CALLRESCUE'S STANDARD CONTRACT. HAVE YOUR OWN ATTORNEY REVIEW IT BEFORE YOU SIGN. ──────────────────────────────── 1. WHAT THIS SERVICE IS — AND IS NOT ──────────────────────────────── CallRescue provides an after-hours telephone answering and message-relay tool that uses automated speech systems (an "AI dispatcher") to collect information from inbound callers and attempt to notify the on-call contact(s) you designate. CallRescue is NOT: • A 911 / E911 public safety answering point, emergency medical dispatcher, fire dispatcher, or police dispatcher. • A licensed HVAC, plumbing, electrical, roofing, or other trade contractor. • Your employee, partner, joint venturer, or insurer. • A guarantee that any caller will reach a human technician, that any job will be won, or that any emergency will be correctly identified. If a caller has a fire, medical, police, carbon monoxide, gas, or other life-safety emergency, they must hang up and dial 911. Our voice agent is instructed to say that. You must not market CallRescue as a substitute for 911 or as "emergency services." You remain solely responsible for performing (or declining) all trade work, permits, code compliance, licensing, insurance, and duty of care to the people who call your business. ──────────────────────────────── 2. NO WARRANTY — BEST EFFORTS ONLY ──────────────────────────────── THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." CALLRESCUE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. Without limiting the above, we do not warrant: • Any uptime percentage (including any "99.9%" or similar figure that may appear in marketing). • That every call will be answered, recorded, transcribed, classified, transferred, or booked. • Any transfer, SMS, or Slack notification within 60 seconds or any other time. • That the AI will correctly distinguish emergencies from routine calls. • Continuity of third-party networks (Twilio, Vapi, carriers, Slack, calendars, Stripe, cloud providers). Any time windows, "24/7," "instant," or "under a minute" language on the website are aspirational product descriptions, not service-level guarantees and not a basis for damages. ──────────────────────────────── 3. AI, ERRORS, AND HUMAN SUPERVISION ──────────────────────────────── The dispatcher is software. It can misunderstand speech, invent details, miss keywords, fail to transfer, drop a call, or send incomplete tickets. You agree that AI output is an aid to your staff, not a substitute for a trained human dispatcher or technician. You will maintain at least one reachable on-call number (and should maintain a backup). If your on-call party does not answer, CallRescue has no obligation to keep trying indefinitely, to roll to 911, or to send a technician. ──────────────────────────────── 4. RECORDING, SMS, AND CALLER RELATIONSHIP ──────────────────────────────── Inbound calls may be recorded and transcribed. We play a recording disclosure on the call. You authorize that recording on lines you control. You represent that: (a) you are authorized to receive calls and messages for the business; (b) the on-call / backup numbers you give us belong to people who have agreed to receive automated and manual SMS and calls from us about jobs; and (c) you will comply with TCPA, Telemarketing Sales Rule, state two-party recording laws, and privacy law as they apply to YOUR callers. Callers are YOUR customers. We act as your limited agent to answer the phone you forward to us. You will not use the service to collect information from minors for marketing, or for any unlawful purpose. ──────────────────────────────── 5. YOUR OPERATIONAL DUTIES ──────────────────────────────── You will: keep forwarding configured correctly; keep on-call numbers current; tell us if you cannot cover a shift; maintain your own licenses, insurance (including CGL and any required E&O), and after-hours procedures; and not represent that CallRescue "is" your company or a licensed tradesperson. Misconfigured forwarding, full voicemail, Do Not Disturb, spam-blocked SMS, or an unanswered cell phone are YOUR risk, not ours. ──────────────────────────────── 6. FEES, TERM, AND CANCELLATION ──────────────────────────────── Setup fee and monthly subscription are billed as presented at checkout (currently $500 setup + $499/month unless we agree otherwise in writing). Subscription bills in advance. Either party may cancel with 30 days' written notice. Setup fees are non-refundable once onboarding work begins. Unused prepaid subscription time after the notice period is not refundable except where New Jersey law requires otherwise. We may suspend service for nonpayment, abuse, or legal risk. ──────────────────────────────── 7. LIMITATION OF LIABILITY ──────────────────────────────── TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) CALLRESCUE AND ITS MEMBERS, OFFICERS, CONTRACTORS, AND VENDORS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR LOST-PROFIT DAMAGES, INCLUDING LOST JOBS, LOST REVENUE, PROPERTY DAMAGE, PERSONAL INJURY, WRONGFUL DEATH, OR CLAIMS BY YOUR CALLERS — EVEN IF ADVISED OF THE POSSIBILITY. (b) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICE SHALL NOT EXCEED THE FEES YOU ACTUALLY PAID TO CALLRESCUE IN THE THREE (3) MONTHS BEFORE THE CLAIM, OR $500, WHICHEVER IS GREATER. (c) THESE LIMITS APPLY REGARDLESS OF THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE) AND EVEN IF A REMEDY FAILS ITS ESSENTIAL PURPOSE. (d) NOTHING IN THIS SECTION LIMITS LIABILITY THAT NEW JERSEY LAW SAYS CANNOT BE LIMITED (FOR EXAMPLE, OUR OWN FRAUD OR WILLFUL MISCONDUCT). ──────────────────────────────── 8. INDEMNIFICATION ──────────────────────────────── You will defend, indemnify, and hold harmless CallRescue LLC and its members, contractors, and vendors from any claim, demand, damage, or expense (including reasonable attorneys' fees) arising out of: (i) your trade work or failure to perform work; (ii) your callers' injuries, property loss, or dissatisfaction; (iii) your forwarding, staffing, or on-call coverage; (iv) your marketing statements; (v) alleged TCPA, recording, or privacy violations tied to numbers you provided; (vi) your breach of these terms. We may participate in the defense with counsel of our choice at our expense. ──────────────────────────────── 9. THIRD-PARTY SERVICES ──────────────────────────────── Voice, SMS, AI models, hosting, and payments are provided by independent vendors. Their outages, content filters, rate limits, and errors are outside our control. We are not responsible for 911 routing (we do not offer 911). ──────────────────────────────── 10. INTELLECTUAL PROPERTY AND DATA ──────────────────────────────── We own the CallRescue software, prompts, and brand. You own your customer lists. We may use de-identified call data to operate and improve the service. We may retain recordings and tickets as needed for the service, disputes, and legal holds. ──────────────────────────────── 11. DISPUTES ──────────────────────────────── New Jersey law governs, without regard to conflict-of-law rules. Exclusive venue is the state or federal courts sitting in New Jersey. You waive jury trial to the extent permitted. You must bring any claim within one (1) year after it accrues, except where a longer period is required by law. ──────────────────────────────── 12. GENERAL ──────────────────────────────── These terms (plus the checkout price and the onboarding fields you submit) are the entire agreement and supersede prior proposals, including website copy. We may update terms for future terms of service by posting on getcallrescue.co/legal; material changes apply going forward. If a court strikes a clause, the rest survives. You may not assign the subscription without our consent; we may assign to a successor. Notices: legal@getcallrescue.co or the address on file with the New Jersey Division of Revenue. BY PROCEEDING YOU CONFIRM YOU HAVE SCROLLED THROUGH THIS AGREEMENT, UNDERSTAND IT, AND HAVE AUTHORITY TO BIND THE CUSTOMER.